Collision Repair Process
What to Expect During the Collision Repair Process
At Herson’s Collision Center, we understand that an accident can be a stressful experience. That’s why we aim to make the repair process as smooth and straightforward as possible. From the moment you contact us to the time you drive away in your fully repaired vehicle, we’re committed to providing excellent service every step of the way.
The Repair Process: What to Expect
1. Towing and Vehicle Drop-Off:
- Towing Services: If your vehicle is not drivable, we offer reliable towing services to bring your car to our facility safely. Simply call us, and we’ll arrange the tow, whether from the accident scene or your home.
- Vehicle Drop-Off: You can drop off your vehicle at any time, even outside of business hours. We have a secure key drop box for after-hours drop-offs to accommodate your schedule.
2. Initial Consultation and Estimate:
- Damage Assessment: Once your vehicle arrives at our facility, our certified technicians will perform a thorough inspection to assess the damage. We use state-of-the-art technology to ensure that no damage goes unnoticed.
- Detailed Estimate: After the assessment, we’ll provide you with a detailed estimate of the repairs needed, including parts, labor, and any additional services required.
3. Rental Car and Transportation Assistance:
- On-Site Rental Car Services: We offer convenient on-site rental car services in partnership with major rental companies, so you can get back on the road immediately.
- Alternate Transportation: If you prefer not to rent a car, we can arrange alternate transportation options, such as shuttle services, to get you where you need to go.
4. Insurance Coordination:
- Direct Repair Facility: We are a direct repair facility for GEICO and Allstate, and have great relationships with most major insurance companies. This means we can streamline the repair process, from starting the claim to getting approvals quickly, reducing the time you’ll need to be without your vehicle.
- Claim Assistance: If you’re filing an insurance claim, our team will work directly with your insurance company to ensure all necessary repairs are covered. We handle all the paperwork, so you don’t have to worry about a thing.
- Deductible Payment: When it’s time to pick up your vehicle, you will be responsible for paying the deductible as specified by your insurance policy. We accept multiple forms of payment to make this as convenient as possible.
5. Repair Process:
- Disassembly and Inspection: To identify any hidden damage, we carefully disassemble the affected areas of your vehicle. This allows us to provide a more accurate estimate and ensure that all repairs are completed correctly.
- Parts Ordering and Repairs: We use only genuine OEM parts to maintain your vehicle’s integrity and safety. Our certified technicians will then begin the repair process, following manufacturer specifications to restore your vehicle to its pre-accident condition.
- Quality Control: Throughout the repair process, we conduct multiple quality checks to ensure that every repair meets our high standards.
6. Painting and Finishing:
- Precision Color Matching: Our paint technicians use advanced color-matching technology to ensure a seamless finish. Whether it’s a small touch-up or a complete paint job, your vehicle will leave our facility looking as good as new.
- Final Inspection: Once the repairs and painting are complete, we perform a final inspection to ensure everything is perfect before your vehicle is returned to you.
7. Delivery:
- Vehicle Pick-Up: We will notify you when your vehicle is ready for pick-up. During the final walkthrough, we’ll review the repairs with you and answer any questions you may have.
- Paying the Deductible: You can pay your insurance deductible at the time of pick-up. We accept various payment methods, including credit/debit cards, checks, and cash, to accommodate your preferences.
- Customer Satisfaction: Our goal is your complete satisfaction. If there’s anything you’re not happy with, we’ll make it right before you leave.
Why Choose Herson’s Collision Center?
- Certified Technicians: Our team is trained and certified to repair your vehicle using the latest techniques and equipment.
- Insurance Partnerships: As a direct repair facility for GEICO and Allstate, and the ability to work with all insurance providers, we ensure a hassle-free experience.
- On-Site Rental Cars: Stay on the move with our convenient on-site rental car services.
- Towing Services: If you need towing, we’ve got you covered from the accident site to our facility.
- Lifetime Warranty: We stand behind our work. All repairs performed at Herson’s Collision Center come with a lifetime warranty on workmanship.
- Convenience: As a Direct Repair Facility for Allstate and GEICO, and great relationships with most all major insurers, your claims process is expedited, getting you back on the road faster.
CONTACT OUR COLLISION CENTER
Contact us online or you can speak to our experts by calling 301-279-8600